Privacy Policy

1. Introduction

BrokerSync ("we", "us", "our") operates the website https://brokersync.co.uk. We are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, store, use, and share your personal information.

BrokerSync's registered office: Digital House, 62 Dovecot Street, Stockton-on-Tees, United Kingdom, TS18 1LL. Email: info@brokersync.co.uk

2. Information We Collect

We may collect and process the following personal data:

• Name, address, phone number, email address.
• Payment details.
• Cookies, IP addresses, browser information, device data.
• User-generated content.
• Data relevant to FCA regulation checks, financial checks, data protection checks, money laundering, and criminal record checks.

3. How We Collect Your Data

Your data is collected through:

• Directly via website forms and account registrations.
• Automated tracking tools including Google Analytics, the Trustindex Google reviews widget, and similar tools.
• Website forms: when you send us an enquiry, application or call back request through this website, the details you enter are saved in a secure cloud database and a copy is emailed to our team through an email delivery service so that we can respond to you.

4. How We Use Your Information

We use your data for the following purposes:

• To provide our services and manage contracts with our clients.
• Marketing and promotional communications (with your consent where required).
• Customer service and support.
• Analytics and improvement of our website and services.
• Compliance with regulatory obligations, such as FCA regulations, data protection regulations, anti-money laundering (AML), and criminal record checks.

5. Sharing Your Information

We may share your personal data with third-party service providers for specific purposes:

• Analytics providers (e.g., Google Analytics).
• Advertising and marketing providers (e.g., Facebook Ads).
• Email marketing providers.
• Payment processing providers.
• CRM systems.
• Cloud database and hosting providers that store the enquiries you send us through this website.
• Email delivery providers that send a copy of your enquiry to our team.
• Social media integrations.
• Third parties involved in regulatory compliance checks, including FCA checks, financial background checks, AML, criminal record checks.

We only share your data to the extent necessary and always ensure that adequate safeguards are in place.

6. Data Security and Storage

We store data securely within the UK and on secure cloud-based storage platforms. Appropriate technical and organisational measures are implemented to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain your personal data throughout the duration of your contract with us and for a period of 5 years after the termination of the contractual relationship. After this period, data is securely deleted unless required for legal or regulatory compliance.

Enquiries sent through this website that do not lead to a contract are kept for up to 12 months so that we can deal with any follow-up, and are then deleted.

8. Your Rights (Under UK GDPR and Data Protection Act 2018)

You have rights over your personal data, including:

• Access: You can request copies of your personal data.
• Rectification: You can ask to correct inaccurate or incomplete data.
• Deletion: You can request the erasure of your data under certain conditions.
• Objection: You can object to the processing of your data under specific circumstances.
• Data Portability: You can request transfer of your data to another service provider.
• Withdraw Consent: You may withdraw your consent to marketing communications at any time.

To exercise these rights, contact us at info@brokersync.co.uk.

9. Cookies Policy

We use cookies and similar tracking technologies to improve your experience. Cookies help us understand website usage, customise advertising, and provide personalised services. You can control or delete cookies through your browser settings. A detailed Cookies Policy can be found separately on our website.

10. Age Restrictions

Our website and services are intended for individuals aged 18 and older. We do not intentionally collect or process data from anyone under the age of 18.

11. Links to External Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites. We recommend reviewing their privacy policies before submitting personal data.

12. Updates to this Policy

We regularly review and update this Privacy Policy. Updates will be posted on this page, and we recommend reviewing it periodically.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data rights, please contact us:

BrokerSync, Digital House, 62 Dovecot Street, Stockton-on-Tees, United Kingdom, TS18 1LL. Email: info@brokersync.co.uk